We're Here to Help

Choosing jewelry should be a joy, not a puzzle. Whether you're shopping for yourself or looking for a meaningful gift, we're here to make your experience smooth and simple.

How to Choose Your Piece

By Style Preference

• Delicate & Minimal — Pure Series, Wave Studs
• Bold & Statement — Fishing Net Pendant, Chunky Bracelets
• Stackable — Slim Rings, Thin Chain Bracelets
• Gift-Ready — All pieces come in eco-friendly gift packaging

Gift Wrapping

All Build the Blue orders come with eco-friendly gift packaging included at no extra cost.

Each package includes:

• 100% plastic-free box (made from sugarcane fiber)
• Seed paper tag — plant it to grow flowers
• Material Traceability Card with batch number
• Recycled fabric pouch for storage

Need a handwritten gift note? Leave your message at checkout, and we'll write it for you — free of charge.

Returns & Exchanges

We want you to love your Build the Blue piece. If something isn't right, we're here to help.

Return Policy

• 30-day window — Returns accepted within 30 days of delivery
• Unworn condition — Items must be unworn, unaltered, and in original packaging
• Final sale — Custom orders and sale items are final sale

How to Return

1. Contact us at care@buildtheblue.com with your order number
2. We'll send you a return authorization and instructions
3. Pack your item securely and ship it back
4. Once received, we'll process your refund within 5-7 business days

Note: Return shipping costs are the responsibility of the customer unless the item is defective or we made a mistake.

Exchanges

Need a different size or style? We offer free exchanges for size issues. Contact us within 14 days of delivery.

Care Tips

To keep your piece beautiful:

Avoid contact with perfume, cosmetics, and chemicals

Remove before swimming, showering, or exercising

Clean with a soft, dry cloth

Store in the included fabric pouch.

Frequently Asked Questions

Order & Shipping

Q: How long does it take to receive my order?
A: Orders are processed within 1-3 business days. Standard shipping takes 3-7 business days within China, and 10-20 business days for international orders.

Q: Do you ship internationally?
A: Yes, we ship worldwide. Shipping costs and delivery times vary by location.

Q: Can I track my order?
A: Yes, you'll receive a tracking number via email once your order ships.

Products

Q: Are the materials really from the ocean?
A: Yes. Every piece includes ocean-recovered materials — primarily discarded fishing nets and ocean plastic.

Q: Is the jewelry safe for sensitive skin?
A: Yes. Our pieces are made from recycled nylon and recycled silver. They are nickel-free and hypoallergenic.

Q: Do you offer custom designs?
A: For special occasions or bulk orders, we offer limited custom design services. Contact us to discuss.

Donations & Impact

Q: How does the 10% donation work?
A: 10% of our net profits from every sale goes to stray animal rescue organizations. We publish quarterly impact reports on our website.

Q: Can I see where my donation went?
A: Absolutely. Visit our Impact page to see donation receipts, partner organizations, and stories of animals helped.